We complete credit checks on ALL tenants as part of our selection process.

We search the Tribunal databases to see if tenants have ever been to the Tenancy Tribunal and had orders sealed against their names from previous landlords.

To make the application process that much easier and faster, these are the types of references we will require. We need references from your previous landlords and employers. Provide their phone contact details and check with them that it is ok to use their name as a referee. We do not accept references from family or friends.

It is your responsibility as a tenant to ensure that any utility connections you require (e.g. power, gas, internet, etc.) are made under your name. We can however help you with this task at the start of your tenancy by facilitating these connections through a third party, MovingHub. If wish to utilize this service, simply call on 0800668369 or email them at support@movinghub.co.nzAfter reviewing the details of all applicants, we use our professional experience and judgment to recommend preferred applicants to you, but it is ultimately your decision on which applicant to select as your tenant.
We are dedicated to finding the right tenants for your property and ensuring you have peace of mind.

If you wish to copy keys, it is important to note that we will want back all the copies given to you at the start of your tenancy, plus the extra copies created during your tenancy period. For properties with restricted or controlled key access, you will require permission from the owner through us to have extra copies and you will be liable for any charges incurred to provide you with these extra copies. Please note that if you need to change the locks during your tenancy period (except in an emergency), this can only be done with the owner’s permission.

It is important to note that your belongings are not covered by any insurance policy that may be held by the owner. Even if your belongings are damaged as a result of any circumstances affecting the owner’s property (i.e. fire, power outages, storm damage etc.), your belongings will not be covered by the owner’s insurance, even if their property is. Therefore, we strongly recommend you consider obtaining home contents insurance cover as a tenant.

We only receive rent by electronic funds transfer directly into our trust account.

As a tenant, you will have the option set up your rental payments as either weekly or fortnightly.

We have a zero-tolerance for rent arrears. If you are 1 day in arrears, we will contact you informing you that a payment has been missed and you will receive a 14-day breach of tenancy letter. If no payment is received by day 3 we will again contact you.  If by day 7 you have still failed to pay the missed payment, an application to the tenancy tribunal is made. Rental payments are required to be paid in advance.

The landlord has the right to make an application to Tenancy Services at the same time the 14-day notice is sent to you and mediation or hearing will be scheduled through Tenancy Services for you and the landlord (your property manager) to have their case heard. This will result in either owed rent being paid and/or the tenancy terminated.

You cannot make any alterations to the property without the owner’s written permission. In the case of requests for installing fixtures such as picture hooks or mirrors, be aware that even if permission is granted by the owner, you will likely need to restore the property back to the same condition as when you first moved in. Any maintenance or repair work required to do so (e.g. remove fixtures, repair/repaint surfaces) will need to be done at your own expense.

Fill in a maintenance request form available under tenant forms on this site.  A contractor will be organized and you will be contacted to arrange a suitable time for them to come around and do the work needed, or they will pick up a key from our office if that has been arranged between you and the property manager.

It is your responsibility as a tenant to replace any light bulbs as required during your tenancy and to ensure that all light fittings at the property have working globes at the end of your tenancy. In the event that a light is not working due to an electrical fault, it will be the owner’s responsibility to rectify the fault, however, it is your responsibility to advise the owner through us of the need for repair.

While it is the owner’s responsibility to ensure that the property is appropriately fitted out with smoke alarms, it is your responsibility as a tenant to replace any batteries for these smoke alarms on the property, as required. If there is an issue with a smoke alarm that cannot be resolved by replacing a battery, it is your responsibility to advise the owner through us of the issue so this can be rectified by the owner as soon as possible.If the tenant is over 21 days in rental arrears with no resolution reached the landlord (or property manager) is able to apply for repossession of the property.

Yes, we will conduct a routine inspection every 3 months after you have moved in. We do a maximum of 4 inspections in a year. The main purpose of these inspections is to provide a report to the owner that you are maintaining the property, check for any required repairs and to make any recommendations to the owner on the maintenance of their property.

Under the Residential Tenancies Act, rent cannot be increased more than once every 12 months, and the landlord must give the tenant 60 days’ written notice of this increase.

21 days written notice is required for a periodic tenancy. You are bound by the Residential Tenancies Act to pay rent up until this date. Please note that this notice period needs to commence from the date the written advice is received by us.

If you are on a fixed-term tenancy with a finite end date, then you will need to discuss with your property manager how you can end your tenancy. In many cases you will be liable for rent up until a new tenant is found for the property.

For your full bond to be paid quickly, you will need to ensure the following:

Rent – there is no outstanding rent.
Property Ready – the property is cleaned, carpets are cleaned professionally as agreed by us during our outgoing inspection.
Outstanding Accounts – any monies outstanding like water usage, any damages, compensation amounts are paid.
Keys – all keys, remote controls, etc. have been returned.
Light bulbs – all light bulbs are in working order and that any issues affecting lighting (e.g. electrical faults) are reported.

Once these criteria have been met we can then refund your bond.

We will always work with tenants to try to prevent or resolve any issues as early and quickly as possible. In these matters, clear lines of communication are often key. In the event that you fail to meet your responsibilities as a tenant after being given sufficient opportunity to address any issues, a number of actions may be undertaken by us on behalf of the owner. Depending on the nature and severity of the issue, such actions may range from deduction of monies from your rental bond or applying to the Tenancy Tribunal for a tribunal order for some specified action. In the case of rental default, we may also list your details on the Tenancy tribunal database which may impact any future rental applications you may lodge.